This page is set to protect you (the client) and us (the valeting company).
Terms & Conditions
Moray Autocare LTD seeks to provide the best complete mobile detailing service experience. We would like to take this opportunity to thank you for considering our services and point out the terms and conditions of our business criteria. We hope you find these policies listed below helpful and informative in explaining the extent of our detailing services.
By scheduling any service with Moray Autocare LTD you hereby agree to all the terms listed on said agreement.
Location and Space
Being a mobile service we come to you expecting the following:
· An ample amount of space to perform our service.
· Permission to be on the premises if you are not the owner.
· A safe location as well as safe conditions to service your vehicle.
If we arrive and the previous mentioned conditions are not met, we reserve the right to reschedule at a later time/date that works for both parties. In addition, there will be a £10 rescheduling fee.
If the service is provided at your home, please make sure to have all vehicles that will be left are adjusted so we do not have to breakdown our set up to allow them to move.
Please give us as much prior notice as possible in the event that you need to cancel your appointment. We appreciate cancellations do happen and require a minimum of 24 hours’ notice to cancel any booking/ valeting type. We reserve the right to take full payment if a valet is cancelled on the day without prior agreement. The full charge may apply in instances where we turn up to find the vehicle unavailable for us to carry out the service without prior notification, fuel charges will also be added. These policies reflect the fact that our time is valuable and your appointment may have prevented another customer from benefitting from our services. In the unlikely event that your appointment has to be delayed or cancelled by us, we will contact you as soon as possible. We will not be held liable for any consequential losses resulting from such delay or cancellation.
N.B. If the Valeter is prevented or hindered from supplying the agreed valet service whilst in attendance of the appointment, the Valeter reserves the right to discontinue with any work and halt any further work being carried out. This also incurs a cancellation fee of the full amount charged to the customer.
Our Valet Prices and Payment Methods
Prices shown on leaflets, the internet or discussed on the telephone, are a quotation and may be subject to change once we have seen and inspected your vehicle. The quotation may be increased should the vehicle not be as described, extra services are requested, or the vehicle is significantly dirtier than we would otherwise reasonably expect. This could be due to the size of your vehicle, location, very muddy carpets, mouldy upholstery, excessive dog hair, nicotine odours etc. We will discuss your individual requirements upon inspection of the vehicle. Out of hours and weekend appointments may carry a surcharge. Payments are to be made in CASH unless otherwise agreed by us prior to starting the service.
N.B. All service fees must be paid direct to the Valeter immediately upon completion. An invoice will be provided upon request, normally by email.
In the absence of prior written agreement to the contrary, payment of our charges is required on receipt of our invoice. Failure to make payment within 1 calendar month may result in matters being referred to a debt collection agency whose charges will be added to and payable with the invoice debt.
How Long Will My Valet Take?
Most of the services listed on our leaflets or the internet have an ‘Estimated Time of Completing Jobs’ next to them. It is commonplace to go a little over these estimated times as we always give a little extra attention to detail, culminating in job satisfaction, customer satisfaction and the X factor! Should the customer be unsatisfied with the completion, the customer is required to detail the points to the Valeter and allow them to rectify the points.
Failure to notice any points shall constitute as unqualified acceptance and act as a waiver by the customer of all claims of damage relating to the service provided and the Valeter will not be held liable.
N.B. The Contract for the supply of services (‘the Job’) begins from the moment the Valeter of services receives the Vehicles Keys until the keys are returned and payment is made. Please ensure the Keys are available and handed to the Valeter within 5 minutes of their arrival.
Bad Weather Conditions, Busy Roads, Unforeseen Circumstances and Your Booking
We carry out valet services all year round but, on some occasions, the weather prevents us from pursuing our normal duties. In the event, if you have an undercover area or suitable garage, we could still valet your vehicle. If no such shelter work area is available, bad weather may regrettably force us to abandon or cancel. We will contact you by phone to confirm the cancellation and to reschedule a more available appointment.
Heavy road traffic may delay us getting to the customer on time. We do aim to be with the customer prior to the scheduled appointment but sometimes situations are unforeseen. Please be patient and we will be with you as soon as physically possible. If you are on a time restraint, please cancel and book an alternative time with plenty of notice. Failure to do this within reasonable time may incur a charge of the full amount for the intended supply of services.
Contents of Your Vehicle/ Personal Items
If you have booked a valet service, please make sure your vehicle is in a reasonable condition by removing excess items from the interior and boot area. Either remove all your personal belongings, or put them in a bag away from rubbish that we will clear.
N.B. Items that may resemble rubbish could be considered disposable and, therefore, removed.
If your vehicle is fitted with child seats, if possible it would be recommended to have them removed prior to any work commencing as we will not. We will not be held responsible in such situations of loss or damage.
Stains and Odours
We make no promises when it comes to the removal of stains and/or odours from your vehicle. We aim to please and will try our best. Please be aware that some upholstery and carpets are beyond cleaning and may not completely clean up as expected. Some stains are permanent.
Odours cannot be removed by cleaning alone.
When it comes to cleaning windows, we try our best but from time to time and depending on temperatures, windows may have a film. Please allow for the vehicle to cool and take a clean dry microfiber cloth to wipe the film away, if you see streaks. We do apologise for any inconvenience caused.
We are not responsible for damage due to heavily stained, soiled or damaged interior components, such as dash buttons, dials, steering column buttons and levers. Such areas may be caked in dirt, grime and make up that cleaning may result in these buttons, knobs and levers losing their markings.
Paintwork, Exterior and Wheels
We are not responsible for the dents, damage and scratches or keyed marks or marring of the paint on your vehicle. Where there are stains from bug splatter, tar, bird droppings or tree sap, it is not always possible to remove these marks without machine/paint corrective measures if left for a long period of time as they etch into the vehicles paintwork. Any previous and unsuccessful attempt by a third party is not our responsibility.
Any sealant or coating not properly cared for will not last it’s intended durability length. We recommend safely hand washing if you choose to do the task yourself.
We are not responsible for any scratches and swirls made by animals walking on your vehicle or any attempts to clean the vehicle by yourself or a third party.
Exterior plastics and chrome may be beyond restoring and may need replaced. We will try our best to bring them back to life but we will not be responsible for any damage that may occur.
We are not responsible for baked on brake dust that cannot be completely removed either from the surface or deep within the wheel. Some wheels are beyond cleaning and may require repairing or replacing. Especially if the wheel has been scratched or kerbed.
If your vehicle has a Matte finish, please advise us when booking so we can take all reasonable measures possible. We will not be held responsible for any damage to the paintwork.
Where Engine Bay cleaning is requested, any and all responsibility for possible damage is accepted by the Customer.
We will not be held responsible for any damages to your vehicle arising from ill fitted trim, loose or faulty parts, door mirrors held on with chewing gum, tape, string, any stickers or decals on the vehicle that may come off when washing or scratches already present on the vehicle. Please ensure you make us aware of any potential problems before we start the valet.
We Aim for 100% Customer Satisfaction
If you have read all the above, don’t worry! Terms and Conditions are there to protect yourself and us. We build our business on recommendations and we really do enjoy looking after cars. That is why we are considered to be extremely good at what we do, and excellent value for money. We always go that extra mile to help the customer! Please book with total confidence.
Please note we may take before and after photos of your vehicle for use on social media etc, number plates may be blurred out or covered. If you do not wish your vehicle photos to be used by us, please advise us beforehand.
We reserve the right to refuse, deny or continue with any service if we deem the customer to be unreasonable.
We will not tolerate any verbal or physical abuse under any circumstances and we will take the relevant actions should any such behaviours be encountered.
For safety, please keep a safe distance, at least 10-15 feet away from the work area to avoid any trip or slip hazards. If you need to get our attention while we work on your vehicle, please do so at a safe distance. We try to pay attention to our surroundings.